The Marquis de Sade would have giggled with glee at the thought of paying a month’s wages to be slowly tortured in the way passengers are treated while traveling in today’s airports. American Airlines thinks they know why I fly. Perhaps they think they do, but do they understand how to keep a customer?
My wife and I just (barely) endured a long trip to London from Seattle and back via American Airlines. They (and the airports) could have done quite a bit more to make the trip more comfortable (or at least more tolerable) but mostly, they could have done so more quietly.
Continue reading American Airlines “We know why you fly”?.
