March 2011 Archives

The Marquis de Sade would have giggled with glee at the thought of paying a month’s wages to be slowly tortured in the way passengers are treated while traveling in today’s airports. American Airlines thinks they know why I fly. Perhaps they think they do, but do they understand how to keep a customer?

My wife and I just (barely) endured a long trip to London from Seattle and back via American Airlines. They (and the airports) could have done quite a bit more to make the trip more comfortable (or at least more tolerable) but mostly, they could have done so more quietly. 


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