The Marquis de Sade would have giggled with glee at the thought of paying a month’s wages to be slowly tortured in the way passengers are treated while traveling in today’s airports. American Airlines thinks they know why I fly. Perhaps they think they do, but do they understand how to keep a customer?
My wife and I just (barely) endured a long trip to London from Seattle and back via American Airlines. They (and the airports) could have done quite a bit more to make the trip more comfortable (or at least more tolerable) but mostly, they could have done so more quietly.