Motorola MPX-220 -- "We are not having Windows Mobile 2005..."

I asked Motorola a question last week and was promised a response within 24 hours. Three days later (almost to the minute) I got this:

 Customer (William Vaughn)

11/09/2005 11:08 AM

When can I expect Motorola to provide an upgrade to Windows Mobile 2005 (5.0) for my phone?

 Discussion Thread

 Response (Andrea)

11/12/2005 11:03 AM

Dear William Vaughn,

Thank you for contacting Motorola.

We appreciate your request and also we apologize for any inconvenience you may experience with your product.
Unfortunately the MPX220 can not be upgraded to Windows Mobile 2005, right now we are not having Windows Mobile 2005 for our smart phones, but it will certainly be an option for our future smart phones.

Thank you for contacting Motorola e-mail support. We really appreciate your interest in our brand and our products.
If you have further questions or need additional assistance, please contact our Mobile Devices Support Center at 1-800-331-6456.
Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST.
Thank you for allowing us to be of your assistance.

Best regards,

I think this attitude hurts the industry. I like my Windows Smart phone but it’s an expensive investment. Why pay the extra money for it when I can’t expect the vendor to keep the OS current? What incentive is there for software developers to leverage the new version of the OS if only the newest model phones that run it? The PC industry figured this out some time ago. Sure, the hardware platforms that Windows was expected to support varied quite a bit in power (the newer systems were faster) but the consumer still had a choice. I also would expect to pay for an OS upgrade—this could bring more profit to Motorola so it could afford to support its phones with people that speak the language of the people they’re supporting.